Customer Communication Management (CCM)

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CCM Solutions

Personalize customer communications. Improve retention. Earn customer loyalty.

Being digital is about delivering the right message in the right context at the right time and through the right channel. Our OmniOMS CCM Suite helps you reinvent your customer experience through personalized, content-rich batch, interactive and on-demand communications. It is a unified communication platform that enables you to grow your share of customers’ wallet by tapping various cross-sell/ up-sell opportunities across touch points such as e-mail, SMS, web, and print.

How CCM Works

Design effective and personalized communications across platforms. Drive general/ marketing content, supported by galleries for templates, fonts & styles, and datasets.

Shorten document generation time and reduce errors with controlled permissions on user editing, and tracking redlined changes. Integrate with core systems for automatic data population from your business systems.

Disperse output generated in different formats across multiple channels. Track delivery status of each communication.

Monitor customer communications at all stages of a customer lifecycle and across all communication channels, from request initiation, creation, generation to distribution.

Leverage our in-built templates to generate correspondences such as notice, contract, demand letter, statement, and others. Import your existing templates in word or PDF format and reuse them from comprehensive library or font style gallery.

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