Enterprise Content Management (ECM)

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ECM Solutions

Know Customers’ context. Make information accessible. Engage Customers meaningfully.

A digital enterprise exceeds customers’ expectations. The key is to know your customers and understand their needs. Our Enterprise Content Management (ECM) Suite allows you to access the right content in the right customer context and build the right experiences. The suite enables end-to-end management of your enterprise content, from capture to disposition. Further, it offers flexibility to access or deliver content anytime-anywhere, creating a connected and digital workplace.

ECM Features

OmniDocs ECM Suite is a market leading platform that drives enterprise-wide digital transformation through end-to-end management of enterprise content. The platform connects content and processes with context and enables organizations to go digital.

The suite offers smart tools to capture content from multiple sources, manage it in a secure centralized repository and make information accessible across content-centric processes. It offers flexibility to access or deliver content over mobile and cloud, creating a highly connected and digital workplace. Further, it helps enterprises mitigate business risks by ensuring compliance with various regulatory requirements and securing business critical information.

Core Components:

  • Document management- Multi-source information capture, storage, tracking and search
  • Image processing and capture- Multi-channel, multi-format capture, processing and extraction
  • Records management system- Archival & management of physical, electronic and social records
  • Intelligent document classification- Layout & content based document classification using AI and machine learning
  • Enable effective life-cycle management of critical business content, starting from its capture to disposition
  • Operating on the underlying virtual repository services, OmniDocs orchestrates multiple content repositories across your enterprise to leverage context-based content searches and views
  • Integration adaptors and open standards help to connect with multiple repositories and file systems
  • Configure ECM desktop for your business, departments, teams and end users

The suite offers a host of imaging, capture and data extraction tools that allow you to capture content across different channels and in different formats. Leveraging these tools, you can ensure first-time-right capture of content, reduce operational costs, and improve employee productivity.

  • OmniScan- On-demand document scanning and auto-indexing
  • OmniXtract- Intelligent data extraction from voluminous documents
  • OmniAcquire- Multi-device, multi-channel data capture at point of service
  • Robust records management system that enables end-to-end management of physical and electronic documents while retaining its integrity and authenticity 
  • DoD 5015.02-STD certified along with Victoria Electronic Record System (VERS) certification 
  • Define and enforce records classification, retention and disposition as per your internal content management policies
  • Classify documents based on structural features (layout-based document classification), textual features (content-based document classification), or both leveraging artificial intelligence and machine learning
  • Automatically classify various documents such as orders, enrollment & claim forms, legal documents, mailroom documents, contracts, correspondences, and others
  • Process volumes of unstructured data and gain hidden insights to ensure smarter decision-making, improve productivity, deliver better customer experience and demonstrate compliance
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