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Enterprise resource planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage the business and automate many back office functions related to technology, services and human resources.

ERP typically integrates all facets of an operation — including product planning, development, manufacturing, sales and marketing — in a single database, application and user interface.

ERP is considered to be a type of enterprise application, that is software designed to be used by larger businesses and often requires dedicated teams to customize and analyze the data and to handle upgrades and deployment. In contrast, Small business ERP applications are lightweight business management software solutions, often customized for a specific business industry or vertical.

Digitization of businesses is a reality. In a world where robots are gearing to enter the front-office, enterprises need to think radically to survive. Focusing on ERP as a tool to improve operations will no longer suffice. It is here that Born-in-cloud enterprise solutions are redefining the digital backbone of organizations who are keen to innovate and succeed in an volatile, uncertain and complex market.

Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and more.

A CRM solution helps you focus on your organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.

A human resources management system (HRMS) or human resources information system (HRIS) or human capital management (HCM) is a form of human resources (HR) software that combines a number of systems and processes to ensure the easy management of human resources, business processes and data.

A human resources management system ensures everyday human resources processes are manageable and easy to access. It merges human resources as a discipline and, in particular, its basic HR activities and processes with the information technology field, whereas the programming of data processing systems evolved into standardized routines and packages of enterprise resource planning (ERP) software. 

On the whole, these ERP systems have their origin from software that integrates information from different applications into one universal database. The linkage of its financial and human resource modules through one database is the most important distinction to the individually and proprietarily developed predecessors, which makes this software application both rigid and flexible.

A warehouse management system (WMS) is a software solution that offers visibility into a business’ entire inventory and manages supply chain fulfillment operations from the distribution center to the store shelf.

In today’s dynamic, omni-channel, fulfillment economy, connected consumers want to buy anywhere, fulfill anywhere, and return anywhere. In order to be able to meet this need, businesses need the ability to respond quickly with warehouse management software that optimizes fulfillment capabilities.

Supply chain management (SCM) is the active management of supply chain activities to maximize customer value and achieve a sustainable competitive advantage. It represents a conscious effort by the supply chain firms to develop and run supply chains in the most effective & efficient ways possible. Supply chain activities cover everything from product development, sourcing, production, and logistics, as well as the information systems needed to coordinate these activities.

Monitor and manage your supply chain more efficiently at lesser cost, and deliver the best value to you, your customers and your suppliers. From procurement to warehouse management, and inventory to sales and shipping, with Supply Chain Management (SCM) you can seamlessly integrate and automate the wide spectrum of business processes in your supply chain, end-to-end.

Research shows that up to a staggering 80% of IT Assets are underutilized, placing a massive strain on budgets and productivity. IT Asset Management is central to an organization’s infrastructure and ensuring proper operation, maintenance and utilization of IT Assets is key. On a conservative estimate – where organizations deploy an asset management software effectively vs. not deploying any solution – the gains can be over several times the investments. While focus of IT Asset

Management has been traditionally managing hardware and software related to IT inf rastructure, there is a need to establish a unified asset management from complete asset lifecycle from asset requisition to disposal.

Business is moving faster than ever. Legacy solutions are holding back productivity. The transformative technology of artificial intelligence is opening up a vast landscape of new promises of productivity, issue resolution, agent effectiveness, and complete IT control. Since change is the only constant, you as the IT leader need to embody the change that is offered by AI-driven innovation. Market dynamics will favor those who take aggressive actions to modernize their legacy applications. The time is ripe for leveraging the benefits of the latest advances in Artificial Intelligence (AI) and machine reasoning to IT Management.

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