IT Outsourcing and Managed Services

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Why Managed IT Services

Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources needed to support this increasingly complex IT environment may not. In many small businesses, IT resources are limited and can be quickly overwhelmed.

If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.

Managed IT Services is a dedicated service which is tailored to meet your business needs. It is a solution aimed at companies that do not have a dedicated in-house IT department, or who need some extra assistance. Our Engineers will be part of your in-house team, and will act as advisor for all your technology needs. We provide a highly skilled, technically competent team of engineers, remote and onsite support, access to a wide array of skills and on-going IT consultancy.

Benefits of Managed Services:

  • Increased operational efficiency and dependability of IT personnel
  • Reduced operating costs
  • Cost-effective access to enterprise-level support
  • Shifting capital expenses to operating expenses
  • Minimized downtime
  • Have greater access to new technologies
  • Lacks in-house IT capabilities for certain functions
  • Allows the focus to be on running the business, and not the technology
  • Peace of mind from knowing that the network is monitored

The Real Benefits of Managed Services

One of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.

A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operation and you will reap the benefits of preventing fires, rather than fighting them.

Enterprise Computing

  • Operating systems administration (Windows, Linux) 
  • Office 365 implementation / migration 
  • Server administration 
  • Virtualization & Consolidation 
  • Storage administration 
  • System integration  
  • Cloud computing
  • Desktop support 
  • Software distribution and upgrades
  • Platform design and deployment services 

Network Management

  • Monitoring and managing of network links for availability (LAN/WAN) 
  • Administration and management of network devices 
  • Monitoring of network devices for availability and performance (routers & switches)
  • Network architecture and implementation
  • Network Perimeter defence architecture and implementation

Backup Management

  • Authentication and authorization 
  • Backup Strategy and Architecture
  • Backup deployment and management
  • Monitoring the Backups
  • Storage Disaster Recovery
  • Compliance logging and reporting
  • Compliance status audits

Security Management

  • Authentication and authorization 
  • Intrusion detection and prevention 
  • Antivirus deployment and management
  • Security operations management
  • Compliance logging and reporting
  • Compliance status audits

There are many MSPs out there offering a variety of services, to be consumed in a variety of ways. Many are genuine Value Added Partners. Some are mere service vendors with whom your relationship goes as far as your check does every month. So how do you distinguish a true partner from a vendor?

An ideal managed IT services partner is one who gives you sound advice, challenges you, offers honest critique even at their own detriment. An ideal partner is one who is transparent in all their dealings with you and, most importantly, treats your sensitive issues, shutdowns or hiccups affecting your business, as their own.

At NetCity, we believe that through creating committed partnerships, engaging in our communities and empowering individuals to have a stake in the process, we create a collaborative prosperity that positively affects people, businesses and the world.

For more information about Managed Services, please get in touch with us today.

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