Robotic Process Automation

Robotic Process Automation Services

Many large organizations still heavily rely on extensive routine and repetitive human tasks in their day-to-day operations. High-volume transactional processes and Back Office tasks, are examples of areas where manual processes dominate. These repetitive tasks consume valuable time for case workers that could otherwise be utilized for more strategic and constructive activities.

The automation of these monotonous and repetitive tasks is crucial for enterprises aiming to enhance efficiency, reduce costs, boost employee engagement, and elevate the overall customer experience. Through the implementation of Robotic Process Automation (RPA), organizations can achieve improved business performance, realizing these objectives.

Furthermore, by integrating AI technologies, we assist companies in attaining true cognitive process automation, enhancing the sophistication and intelligence of automated processes.

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Our Experiences in rPA

Our team of experienced, RPA-certified experts and developers is well-equipped to assist your organization in preparing for the automation of back-office processes. By leveraging Robotic Process Automation (RPA), we aim to enhance accuracy, increase speed, and minimize manual effort involved in transaction processing. This includes capturing intelligence and incorporating artificial intelligence for streamlined decision-making.

In today’s business landscape, there is a growing demand for accelerated operations and heightened efficiency. Robotic Process Automation (RPA) emerges as a solution to address these needs effectively.

Implementing RPA allows your organization to enhance efficiency and cut costs by replacing onshore Full-Time Equivalent (FTE) work steps with automated bots. This strategic shift not only improves operational efficiency but also liberates your staff’s bandwidth, enabling them to focus on more impactful and constructive tasks.

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The benefits of RPA adoption are significant

Payback was reported at less than 12 months, with an average 20% of full-time equivalent (FTE) capacity provided by robots. RPA continues to meet and exceed expectations across multiple dimensions including: improved compliance (92%), improved quality / accuracy (90%), improved productivity (86%), cost reduction (59%) – Source Deloitte

Customer Experience
Improvement in Customer Satisfaction 50%
Wage Cost
Reduced wage cost average up to 60%
Operating Cost
Operating Cost Reduction by more than 20%
Process Improvement
Reduction of Average Response Time by up to 90%
Revenue Per Employee
Increase in revenue per employee 26%
RPA Achievement
Achieve accuracy through RPA 99%

Areas of application for RPA

Finance & Accounting

  • Vendors On-boarding
  • Create Expense Reports
  • Customers On-boarding
  • AP Invoices Processing
  • AR Invoices Processing
  • Create Fixed Assets
  • Journals Creation and Posting
  • Accounts Reconciliation
  • Funds Transfer
  • Incentive Claims

Supply Chain

  • Create Sales Orders
  • Inventory Management
  • Demand & Supply
  • Planning
  • Quotation, Invoice &
  • Contract Management
  • Returns Processing
  • Shipment Processing

Sales & Marketing

  • Market Intelligence
  • CRM Updates
  • Sales Quotation Automation
  • Invoice Creation and Distribution
  • List Building
  • Competitive Pricing and Monitoring
  • Data Aggregation and Management

Customer Service

  • Integration of email, Call Center and Core System
  • Customer Data Management
  • Call and Contact Center Processing
  • Service Request and Scheduling
  • CSR Report Creation

Human Resource

  • Employee On-Boarding
  • Employee Off-Boarding
  • Payroll
  • Expense Reports Processing
  • Employee Master Data Management

Procurement

  • Purchase Orders Processing
  • Receipts Processing

Information Technology

  • Installation
  • File and Document Management
  • Application Integration
  • Data Migration
  • ERP Integration & Automation
  • CSV File Imports
  • User Setup and Creation
  • Server and Application Monitoring

Cross-Function

  • Data Entry
  • Report Compilation and Distribution
  • Forms Processing
  • Data and Content Migration
  • Data Cleansing and Verification

Interested!

For additional information on Robotic Process Automation, kindly reach out to us by filling out the form below or contacting us via the office line at +603 7733 5081.